Using a horizontal or flat organizational structure, our leaders and managers handle the day-to-day tasks and personally interact with the two most important groups of people in our organization – our customers and our front-line team members.
We understand that the ultimate success of any organization depends on the team that is responsible for operating the organization. Our management approach strongly emphasizes leaders developing leaders, aggressive sales, constant training, check lists, standardization of our operational policies and procedures and an openness to new approaches and ideas regardless of their source. This approach has allowed us to grow our own team of skilled and qualified employees by 6 fold in the last six years. In addition, we have significantly minimized employee turn-over and in so doing, have a positive and efficient work environment with skilled employees that are empowered to make decisions.
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