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Donna has been a hospitality professional for over 20 years. She joined HDG Hotels as a housekeeper in 1998. She subsequently became a Head Housekeeper, General Manager (GM), Regional Manager (RM) and is now HDG’s first-ever AVP of Operations. In this capacity, she partners with leadership on procurement, scheduling, training, payroll, human resources, guest service score review, and coaching and mentoring. She is also involved in “onboarding” hotels added to the HDG portfolio.